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Due to what we sell here at Lamellama (DIY supplies) we do not allow for returns if the items in question have been mishandled or otherwise damaged after arrival.

While we check all items before shipment, if you believe that the product you received was DOA (dead on arrival), you may contact us within 24 hours of receiving the item and we will look into the matter personally.

If you receive DOA goods and wish to return them, please contact us directly. As sellers we will only be liable to pay for return postage on an item that has arrived DOA. We do not accept returns unless previously agreed.

We will inspect the item and determine the eligibility of a refund. All returns must be in same condition and in same packaging as originally received. This does not affect your right to cancel your order or return any unopened items for a refund within 14 days of delivery. You should get a refund within 14 days of either LameLlama getting the goods back, or you the customer, providing evidence of having returned the goods (for example, a proof of postage receipt from the post office).


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